Legal
Cookie Policy
Teratai Haven — 12, Lebuh Pantai, 10300 George Town, Pulau Pinang
Last updated: 1 January 2025
This Cookie Policy explains how Teratai Haven uses cookies and similar technologies when you visit terataih.club. It describes what these technologies are, why they are used, and your rights to control their use.
1. What Are Cookies
Cookies are small text files placed on your device — computer, tablet, or mobile phone — when you visit a website. They allow the site to remember your actions and preferences over a period of time, so you do not have to re-enter them each time you return or move between pages.
Cookies do not typically contain information that identifies you personally. They are read only by the website that set them and remain on your device for the period specified below.
2. How This Site Stores Consent
This website uses localStorage — a browser storage mechanism — rather than a traditional cookie to record your consent preference. When you interact with the consent notice at the bottom of the homepage, your choice (accept or decline) is written to your browser's localStorage under the key cookieConsent.
This entry is stored locally on your device and is never transmitted to Teratai Haven's servers. It persists until you clear your browser's site data. The stored record includes the categories you consented to, the timestamp of your choice, and the policy version in effect at that time.
3. Categories of Cookies Used
The site uses cookies and similar tracking technologies across four categories. You may accept or decline non-essential categories via the consent notice.
| Category | Purpose | Can Be Declined? |
|---|---|---|
| Essential | Required for the website to function correctly. These enable navigation, form submission, and basic security. They do not collect personal information for marketing purposes. | No — these are necessary for the site to operate. |
| Analytics | Help us understand how visitors use the site — which pages are visited most often, how long visitors stay, and where they arrive from. This information is used in aggregate and does not identify individual users. | Yes |
| Marketing | Used to deliver relevant advertising across other platforms and to measure the effectiveness of enquiry campaigns. May be set by third-party advertising services such as Meta (Facebook) and Microsoft (Bing). | Yes |
| Preferences | Allow the site to remember choices you have made — such as your language preference or previously viewed rooms — to personalise your experience on return visits. | Yes |
4. Specific Cookies and Technologies
Google Analytics (GA4) — If you accept analytics cookies, Google Analytics places cookies to collect anonymised data about site usage. Google may transfer this data to servers in other countries. You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Meta Pixel (Facebook) — If you accept marketing cookies, the Meta Pixel may be loaded. This technology allows Meta to identify when someone has visited the site and taken an action such as completing the enquiry form. Meta's data practices are governed by its own Privacy Policy.
Microsoft Clarity / Bing Ads — If you accept marketing cookies, Microsoft may place cookies to track conversions from Bing advertising and to collect behavioural data. Microsoft's data practices are governed by the Microsoft Privacy Statement.
Google Maps — The contact section of the homepage embeds a Google Maps iframe. If you interact with or load this map, Google may set cookies in accordance with its own privacy policies. This occurs regardless of your cookie preference, as the map is served from Google's domain.
5. Cookie Duration
| Cookie / Storage Key | Type | Duration |
|---|---|---|
| cookieConsent (localStorage) | Preference | Until browser site data is cleared |
| _ga, _ga_* (Google Analytics) | Analytics | 2 years |
| _gid (Google Analytics) | Analytics | 24 hours |
| _fbp (Meta Pixel) | Marketing | 90 days |
| _uetsid, _uetvid (Microsoft) | Marketing | 1 day / 16 days |
6. Managing and Disabling Cookies
You have several options for managing cookies:
- Consent notice: When you first visit the homepage, a notice at the bottom of the page allows you to accept or decline non-essential cookies. Your choice is stored in your browser's localStorage.
- Browser settings: All modern browsers allow you to block or delete cookies through their settings. Note that blocking essential cookies may affect the site's functionality. Clearing your browser's site data will also remove the localStorage consent record, and the notice will appear again on your next visit.
- Third-party opt-out tools: Industry bodies such as the European Interactive Digital Advertising Alliance offer browser-based opt-out tools for behavioural advertising.
Withdrawing consent does not affect the lawfulness of any processing that took place before you withdrew it.
7. Do Not Track
Some browsers include a "Do Not Track" signal. This site does not currently alter its data collection practices in response to Do Not Track signals, as no agreed technical standard exists for interpreting them. You may use the consent notice or your browser's cookie settings to limit data collection instead.
8. Changes to This Policy
Teratai Haven may update this Cookie Policy from time to time to reflect changes in technology, legislation, or the way the site operates. Material changes will be indicated by a revised "Last updated" date at the top of this page. Continued use of the site after a change constitutes acceptance of the revised policy.
9. Contact
If you have questions about this Cookie Policy or about how Teratai Haven handles your data, please write to:
- Email: [email protected]
- Post: Teratai Haven, 12, Lebuh Pantai, 10300 George Town, Pulau Pinang, Malaysia
- Telephone: +60 4-263 8147
For matters related to the Personal Data Protection Act 2010 (PDPA), the supervisory authority in Malaysia is the Department of Personal Data Protection (Jabatan Perlindungan Data Peribadi — JPDP).